1. General Policy

ISKCON Tirupati operates as a charitable and religious organization. All donations made through our platform are voluntary contributions to support the spiritual activities, Annaprasadam Seva, and maintenance of the temple. As such, donations are generally non-refundable once the transaction has been completed.

2. No Refund Policy

By making a donation, you acknowledge and agree that:

• Donations are voluntary contributions and not purchases of goods or services
• Once a donation transaction is completed, it cannot be refunded
• Donations are used immediately for charitable and religious purposes
• You have carefully considered your donation amount before submitting

3. Exceptional Circumstances

In very rare and exceptional circumstances, we may consider a refund request if:

• There was a technical error that resulted in a duplicate transaction
• There was an unauthorized transaction made from your account
• There was a significant error in the donation amount due to a system malfunction

All refund requests must be submitted in writing within 7 days of the transaction date and will be reviewed on a case-by-case basis.

4. Refund Process

If your refund request is approved:

• Refunds will be processed to the original payment method used
• Processing time may take 7-14 business days
• You will receive a confirmation email once the refund is processed
• Any transaction fees charged by payment processors may not be refundable

5. Dispute Resolution

If you have concerns about a transaction or wish to dispute a donation, please contact us immediately. We will investigate the matter and respond within 5-7 business days.

6. Payment Gateway Issues

If you experience any issues with the payment gateway or notice an error in the transaction, please contact us immediately with the transaction details. We will work with the payment processor to resolve any technical issues.

7. Contact for Refund Requests

To request a refund or report a transaction issue, please contact us at:

ISKCON Tirupati
Phone: +91 7396366706 / +91 9000504658
Email: iskconnityaannaprasadaseva@gmail.com

Please include the following information in your request:

• Transaction ID or reference number
• Date and amount of donation
• Reason for refund request
• Your contact information

8. Acknowledgment

By making a donation through our platform, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that donations are voluntary contributions and are generally non-refundable.